I get a call from an unknown number claiming to be from ‘Windows Technical Support’ and calling to remove virus from my computer. He says my infected computer is sending messages to Microsoft and hence he is calling to fix it. This person walks me through Computer Properties to the Event Logs and tries to convince me that virus is causing the errors displayed in the Event Logs. He then asks me to open Internet Explorer and go to a particular site.
I did not go to that site.
I don’t know what kind of scam it is but it seems so wrong.
- If you have a problem with a computer or any other device, it is act of GOD to reach technical support. How can technical support call me to fix an issue that I did not know about?
- Secondly I can understand the Event Log. Event log showed Windows Update failed because computer is not connected to network.
Does anyone have any idea what is going on here?